Analysis of Farmer Satisfaction with the Performance of Agricultural Extension in Simpanggambir Village, Linggabayu District, Mandailing Natal Regency

Abstract

This study aims to analyze the level of farmers’ satisfaction with the performance of agricultural extension services in Simpanggambir Village, Linggabayu District, Mandailing Natal Regency. The research employed a descriptive method with a quantitative approach. The study location was determined purposively. The population consisted of 108 farmers who were members of farmer groups, with a sample of 31 respondents selected using the Slovin formula. Data collection techniques included interviews, observations, and questionnaires. Data analysis was conducted using a Likert scale with a scoring method. The results show that the level of farmers’ satisfaction with the performance of agricultural extension services falls into the good category. The dimensions of satisfaction, including reliability, responsiveness, empathy, assurance, and tangibles, show relatively high results. However, several constraints remain, such as limited facilities and infrastructure, low farmer participation, and suboptimal human resource quality. Therefore, improving the quality of extension services is necessary to support sustainable agricultural development